Teleservice is the exchange of data with remotely located technical equipment to provide support, fault detection, maintenance, data-analysis or optimisation. A secured internet connection or telephone network connects the user and manufacturer.

Teleservice allows us to increase the service level significantly. We can provide service quickly and on the spot without needing a service engineer to travel to the machine. This helps reduce costs and downtime and guarantees the high availability of the equipment.

Scope of teleservice


  • Basic diagnostic
  • Checking parameters
  • Verification of Input and Outputs
  • Scan for internal CPU alarms
  • Data logging and data analysis
  • Tuning PID parameters for optimisation
  • Upgrades
  • Program archiving
  • Operator training

Technical support

Bucher Denwel
Bucher Denwel

Technical support

U Borove 69
580 01 Havlickuv Brod
Czech Republic