Service and support

Our comprehensive after sales service provides immediate and effective support; integrated PLC communication interface allow remote help and online software upgrades. Preventive maintenance contracts control cost of parts and repairs, while reducing breakdown risk and prolonging equipment lifetime. Bucher Denwel eMaintenance software gives plant managers traceability of each service, calibration and training provided. Project management, technical consultancy, field audits and rental equipment round up our delivery.

Teleservice

Teleservice is the exchange of data with remotely located technical equipment for the purpose of support, fault detection, maintenance, data analysis or optimization. The connection between the user and the manufacturer is done by secured internet connection or via telephone network.

Teleservice allows increasing the service level significantly. Service can be provided quickly to spot without having a service engineer travelling to the machine. This helps reducing costs and downtime and guarantees high availability of the equipment.

Scope of teleservice

 

  • Basic diagnostic
  • Check of parameters
  • Verification of Input and Outputs
  • Scan for internal CPU alarms
  • Data logging and data analysis
  • Set of PID parameters for optimization
  • Upgrades
  • Program archiving
  • Operator training

Technical support

Bucher Denwel
Bucher Denwel

Technical support

service@denwel.com +420 777 747 728

K Hajum 2
U Borove 69 155 00 Prague
580 01 Havlickuv Brod Czech Republic