Products

Bucher NetService remote access

The internet based remote access enabled efficient support in case of problems, which can not be resolved by the customer himself. An internet based solution can cope with the growing data streams and features a secured, fast access and excellent stability if the customer provides a stable internet access. This solution does not have the limitations regarding band width and connection stability given by using an analog modem connection.

Hardware

The control cabinets will be connected via Ethernet cables to a router with a VPN firewall in a centralized control room. All applicable control systems will be connected to this router. Alternatively routers can be used which will be installed in the control cabinets of the machines.

Concept and security

Using the internet as transport medium requires a well thought-out concept to maintain maximum security. In cooperating with a specialist for internet based remote access solutions Bucher built up the concept as described here below. In a support case the Bucher technicians and the router of the customer establish a VPN tunnel to the respective gateway each.

  • Our technician builds up the tunnel upon request (only possible by manual initiation).
  • The routers initiate the tunnel automatically as soon as they are powered and connected to the internet.

These gateways are directly linked, therefore granting safe traffic between technician and router at the customer’s site. Every router has a unique virtual IP address for identification. It is only visible in the local area of the protected net (the net with the control system to be supported).

The routers use state-of-the-art security for data encryption of a specialized, worldwide active supplier of safe IT-solutions. Bucher uses a safe connection (SSL-VPN, single-password, token) to connect the support-gateway.

Every router on site is encrypted by IPsec and a unique certificate to ensure proper identification during build-up of the VPN tunnel to the gateway. Using a gateway allows Bucher to fully control the access permissions for remote access to the respective control units. The gateway concept also allows blocking any unsecured incoming traffic on the router on site.

Only an outgoing VPN tunnel is build-up!

Training

With help of thorough training of the employees of or customers we are making sure, that all machines and plants delivered by us will be operated and maintained at the optimum. So, long machine-down-times can be avoided and the machines and plants are available at the optimum.

Our offer for training includes theoretical and practical aspects and is mainly useful for production managers and also for operators of the machines and plants. They are learning more about our products and they also profit from the Know How of our employees. So trainings are a profitable investment.

Clear statements during trouble shooting are helping us to localize the problem and solve it. In this case very often a telephonic diagnosis and consultation can already solve the problem.

Maintenance

Regular maintenance of your machines and plants guarantees a long lifetime. Please ask for our offers for:

Inspection service

We thoroughly inspect your machine/plant to detect faults and prepare an offer for the necessary repairs.

Repairs

We are able to repair each machine made in our fabrication. Our specialist are at your disposal.

Revisions in our Workshop

We are also able to offer revisions of older machines in our workshop. In advance we prepare an offer and then you have to decide about the extent of the revision. Our specialists are looking forward to consult you.